At Roots101, we value your commitment to learning and inclusion. We understand that plans can change, and we aim to handle all refund requests fairly and transparently.

1. Event and Workshop Refunds

• Refund requests must be submitted at least 7 days before the scheduled event or workshop.

• If approved, a full refund (minus any processing fees) will be issued to your original payment method.

• Requests made less than 7 days before the event are non-refundable, but you may transfer your ticket to another person or a future session (subject to availability).

2. Cancellations by Roots101

• If an event or workshop is cancelled or postponed by Roots101, participants will be offered the choice of a full refund or transfer to another date.

• Refunds will be processed within 10 business days of cancellation notice.

3. Digital Products and Online Content

• All digital materials, recordings, and online sessions are non-refundable once access has been granted.

• Refunds may be considered only in cases of duplicate purchase, technical errors, or issues caused by Roots101.

4. How to Request a Refund

To request a refund, please contact us at:
📧 [insert official Roots101 email]

Include:

• Your full name

• Event or product name

• Date of purchase or registration

• Reason for the refund request

We will review your request and respond within 5 working days.

5. Late or Missing Refunds

If your refund has been approved but not received within 10 business days, please check with your bank or payment provider. If the issue persists, contact us at [insert official Roots101 email] for assistance.

6. Policy Updates

Roots101 may update this Refund Policy periodically to ensure clarity and fairness. The latest version will always be available on our website.